Phone: 1-866-981-PURE (7873)
Fax: 305-577-0536
Email: info@purepooch.com
Business correspondence:
Pooch Enterprises, LLC
1000 Venetian Way, Ste 1301
Miami, FL 33139 USA
Return merchandise address:
JM Field Marketing
3570 NW 53rd Court
Fort Lauderdale, FL 33309
Shipping and Delivery
All orders are filled and shipped within two business days. Weekend orders are shipped during business days. Please allow 2-4 weeks for backorders. FedEx and UPS cannot deliver to PO Boxes.
Once your oder has been shipped an email will be sent to the email address you provided. The email will include your invoice and tracking number.
Cancellations
Upon acceptance of your shopping cart and the charges therein, the order may not be cancelled for any reason. If an order is refused upon delivery the customer is responsible for all shipping charges and a restocking fee of 10%.
Refunds, Returns, and Exchanges
If you are not completely satisfied with any product or if it was damaged during shipping we will be happy to exchange it or issue a refund. We do not refund shipping charges. Please notify our customer service department at info@purepooch.com or call 786-853-1666. Download a return/refund form here
Refunds will be issued in the origianl form of payment within 30 days of the notification. This refund will be given once we have received the item(s). All returns made within 30 days are subject to a restocking fee of 10% of the price paid for the item. All returns after 30 days will be charged a 25% restocking fee.
To return or exhange an item please complete the return form and ship the item via USPS, FedEx, or UPS to:
JM Field Marketing
Pure Pooch Returns
3570 NW 53rd Court
Fort Lauderdale, FL 33309